Refund policy
Refunds & Returns Policy - United Kingdom, Australia, New Zealand & Europe
Return Policy Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
Unopened, unused, and in the same condition that you received it
In its original packaging
Linked to a valid order record or order confirmation email
For hygiene and safety reasons, we cannot accept returns or provide refunds for any tanning or skincare products that have been opened, used, or unsealed after delivery.
To start a return, please contact us at hello@lazytan.com.
Returns must be sent to the appropriate address, depending on where your order was fulfilled:
United Kingdom & Europe
Lazy Tan Returns
1 Consort Way
Burgess Hill
RH15 9TJ
United Kingdom
Australia & New Zealand
Lazy Tan Pty Ltd
c/o Packitle
18 Naxos Way
Keysborough VIC 3173
Australia
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, please contact us at hello@lazytan.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or you receive the wrong product, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Due to hygiene reasons, we do not accept returns for:
-
Opened or used skincare or tanning products
-
Personal care items
-
Sale items or gift cards
We also cannot accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you receive the product you want is to return your eligible item first. Once the return is accepted, you can make a new purchase for the replacement item.
European Union – 14-Day Cooling-Off Period
If your order is being shipped to an address within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify, your item must be unused, unopened, and in its original packaging, with proof of purchase.
This right does not apply to products that have been unsealed or used after delivery, due to hygiene reasons.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether your refund has been approved.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at hello@lazytan.com.
Contact Information
For all return, refund, or exchange enquiries, please contact:
hello@lazytan.com
US
1. Return Policy Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must meet the following conditions:
- Unused and unopened
- In the same condition that you received it
- Contain original tags and packaging
- Include a receipt or proof of purchase
To start a return, please contact us at hello@lazytan.com.
Returns should be sent to the following address:
📍 Lazy Tan Pty Ltd
c/o Boxtrot
6501 N Avondale Ave
Chicago, IL 60631, USA
If your return is accepted, we will send you instructions on how and where to ship your package. Items sent without prior approval will not be accepted.
For any return-related inquiries, contact us at hello@lazytan.com.
2. Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.
3. Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
4. Refunds
- Once we receive and inspect your return, we will notify you regarding the approval status.
- If approved, you will be refunded automatically via your original payment method within 10 business days.
- Please note that banks or credit card companies may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@lazytan.com.
